You may return new, unopened items sold and fulfilled by GothicGarb.com within 30 days of delivery for a refund (less shipping and handling). Unfortunately, we can not cover the cost on shipping.Returns are meant for customers that originally wanted to cancel their order, but were unable to due to the product being shipped out. With that, we will not accept any returns that have been opened and not in original packing.
We do not offer refunds or replacements when customers enter the wrong shipping address
Unfortunately, this is something beyond our control. You and only you are responsible for the shipping address you provide. We us an automated system that copy and pastes exactly what you list as your shipping address. With that, we can not accept any responsibility for customers listing incorrect information. No refunds or replacements will be given. In this situation I would advise you to contact your post office as soon as possible for guidance.
My tracking number shows that my order was delivered, but I didn't receive it?
1.) Please confirm that you listed the correct shipping address
2.) Check with other family members and neighbors to make sure someone didn't bring it in or set it aside on your behave.
3.) Call your post office and explain the situation to them being sure to give them your tracking number.
4.) If you've done all of the above and it's confirms that your package is missing or stolen please call your local law enforcement office and request a police report for "Theft of Mail"
5.) File a complaint with the post office here: https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx
6.) Contact our customer support at firstname.lastname@example.org and please provide us with the following information:
a. Your order number
b. Your shipping address
c. The police report number / a scanned copy is even better
d. The contact number for your local post office
Once we receive all the information listed above we will confirm with the post office and review the police report. After we have looked over everything we'll make a decision regarding issuing a replacement item(s). Under no circumstances will a refund be issued.
Receiving your Refund
We'll process a refund after we receive and process your returned product(s).
For returned product(s) expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
- 5 to 10 business days for us to receive your return from the shipper
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request
We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you received a faulty or incomplete item and need to exchange it for the same item, contact us to request a replacement.
If you would like to exchange an item for a different one, please return the original (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive.